Privacy Policy

Last Updated: September 30th, 2024

1. Introduction

At Tranquil Escape Villa ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing our website and services, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Such as your name, email address, phone number, payment details, and address.
Booking Information: Details related to your reservations, including stay preferences and services utilized during your visit.
Usage Data: Information about how you use our website, including your IP address, browser type, and access times.

3. How We Use Your Information

We may use your information for various purposes, including:

To process and confirm your reservations.
To communicate with you regarding your bookings and inquiries.
To improve our services and enhance user experience.
To send promotional materials and newsletters, if you opt-in.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third parties who assist us in operating our website and providing our services (e.g., payment processors).
Legal Authorities: If required by law or to protect our rights, property, or safety, or that of others.

5. Data Security

We take the security of your information seriously and implement reasonable technical and organizational measures to protect it. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have certain rights regarding your personal information, including:

The right to access and receive a copy of your data.
The right to request correction of inaccurate information.
The right to request deletion of your data, subject to certain exceptions.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tranquil Escape Villa
25B, Nakanda Road, Nalagasdeniya, Hikkaduwa 80240
info@tranquilescapevilla.com
+94776383744