Questions
Questions, answered
Everything guests ask before they book, answered by the people who run the villa.
Asked most
Hikkaduwa:
Location
4 questions
Is the villa on the beach?
No. Hikkaduwa Beach is 8 minutes away by car or scooter, and the town is 7 minutes by car or tuk-tuk. The villa sits in a quiet, green neighbourhood.
See the Location pageHow do we get here from the airport?
Colombo airport is about 2 hours 10 minutes away by road. We arrange a private pick-up for your group. With the whole villa, Check dates shows the price, and from 7 nights it is included for up to 19 people. Staying in a room? Ask us for a quote on WhatsApp.
How do we get around?
Tuk-tuks take you into town in about 7 minutes. For day trips, we arrange a car and driver.
When is the best time to come?
November to April, the dry season on this coast, when the sea is calm and clear. From May to October the south-west monsoon brings more rain and a rougher sea, and the villa costs less.
The villa
6 questions
Who else will be staying?
When you book the whole villa, nobody else. Our team stays on-site overnight in their own rooms. When you book a room, other guests may be staying too.
Can we use the kitchen?
Yes, when you book the whole villa.
Can we have a party?
Yes. Our glass-walled restaurant is soundproofed and holds 19, so a celebration can carry on there after 10 PM. Outside, keep the music at a considerate level, and after 10 PM move the party indoors. No DJ parties.
“…the soundproof hall, which allowed us to enjoy ourselves even late into the night.”
Is there parking?
Yes, safe parking. Vans and mini-coaches can reach the gate.
Is there a lift?
No. Rooms are on three floors, reached by stairs.
Do you offer laundry?
Laundry service is not available.
Sleeping and children
3 questions
How many guests can stay?
Up to 19 adults (children aged 10 and over count as adults), in eight bedrooms: five Deluxe Double Rooms with a king bed, and three Deluxe Triple Rooms with a king bed and a sofa bed.
Can children stay?
Yes. Children under 10 share a room with their parents: one in a Double, and in a Triple, three adults and one child under 10, or two adults and two children under 10. We don’t have cots.
Is the pool safe for children?
The pool is 5 ft deep throughout, with no shallow end, and there is no lifeguard. Children must be supervised by an adult at all times.
Food
5 questions
Which meals are included?
With the whole villa: breakfast every day, cooked to order, and Ceylon tea at four with cake and biscuits. Booking a room? Our booking page shows what each rate includes.
Can we order lunch and dinner?
Yes: Sri Lankan dishes or a charcoal barbecue, cooked in our kitchen. Order the day before, and pay at the villa.
See meal pricesDo you cook halal and vegetarian food?
Yes. Vegetarian-friendly meals, and halal meals on request.
Can we bring food in?
Outside cooked or delivered meals are not allowed. Raw ingredients for our chef to cook are welcome.
Can we bring alcohol?
Yes, alcohol is allowed.
Booking and payment
9 questions
How do we book the whole villa?
Choose your dates and guests in Check dates, and your price appears straight away. Send it to us on WhatsApp and we confirm your dates. With your OK, we send a secure card payment link for the 25% deposit, which secures your dates and holds them for 48 hours. Free cancellation until 30 days before arrival (60 days for stays touching 20 Dec to 4 Jan). Your deposit is refunded in full. After that, the most you can lose is your deposit. The balance is never owed if you cancel. You can also change your dates once, free, up to 7 days before arrival, subject to availability. The rate for the new dates applies. Changing your dates never moves or extends your free-cancellation date: it stays the date it was for your original dates. Your booking is confirmed once it is paid.
How do we book a room?
On our booking page: choose your dates, see the prices and book in a few minutes, with nothing to pay until you arrive.
Will you ask for my card details?
Never by message, email or phone. Whole-villa deposits are paid through a secure card payment link, and your bank may ask for a one-time code. We never see or keep your card details. Rooms are booked on our secure booking page.
What if our plans change?
Rooms on our booking page: free cancellation up to 2 days before arrival, then the first night is charged.
Rooms booked on WhatsApp: a 25% advance, not refundable, and one free date change up to 7 days before arrival.
Whole villa: the 25% deposit secures your dates. Free cancellation until 30 days before arrival (60 days for stays touching 20 Dec to 4 Jan). Your deposit is refunded in full. After that, the most you can lose is your deposit. The balance is never owed if you cancel. You can also change your dates once, free, up to 7 days before arrival, subject to availability. The rate for the new dates applies. Changing your dates never moves or extends your free-cancellation date: it stays the date it was for your original dates. If we cannot host you, you choose a full refund or new dates.
Read the Refund policyHow do we pay the balance?
Whole villa: on arrival, for the whole stay, by card payment link in the currency you booked in, or in US dollars cash for a booking in US dollars. Rooms: during your stay, in USD cash or by card.
Is booking direct cheaper?
Yes. Our direct rates are lower than on booking sites. Found a lower price for the same room, dates and conditions? Tell us and we will match it.
I live in Sri Lanka. Do you have resident rates?
Message us on WhatsApp. Sri Lankan residents pay in rupees, which is a Central Bank of Sri Lanka rule. Resident ID is checked at check-in.
Which currencies can I pay in?
Pounds, US dollars or euros. Choose one beside any price and your quote, deposit and balance are all in it. Sri Lankan residents pay in rupees; message us on WhatsApp.
What is your refund policy?
The 25% whole-villa deposit secures your dates. Free cancellation until 30 days before arrival (60 days for stays touching 20 Dec to 4 Jan). Your deposit is refunded in full. After that, the most you can lose is your deposit. The balance is never owed if you cancel. You can also change your dates once, free, up to 7 days before arrival, subject to availability. The rate for the new dates applies. Changing your dates never moves or extends your free-cancellation date: it stays the date it was for your original dates. A refund goes back to the card you paid with, in the same currency, and we absorb the card fee. If we cannot host you, you choose a full refund or new dates. Rooms on our booking page are free to cancel until 2 days before arrival.
Read the Refund policyYour stay
4 questions
What are the check-in and check-out times?
Check-in from 2:00 PM, check-out by noon. Book direct and we offer early check-in and late check-out when the room is free, confirmed the day before.
What are the house rules?
No DJ parties, and nothing illegal on the property. Smoking outdoors only. No pets. Visitors are not allowed. After 10 PM, parties move into the soundproof restaurant.
All house rulesCan you arrange activities?
Yes: snorkelling, diving and surfing from November to April, Galle Fort, Yala safaris, whale watching, Ella and other day trips, through independent local partners. We quote on WhatsApp first, and you pay on the day, as quoted, never through our card payment link. The partner’s own terms apply.
Is someone there at night?
Yes. Our team stays on-site overnight, in their own rooms.
Still wondering about something?
Ask us. We usually reply within 5 minutes.