Refund policyRefund policy

The whole-villa deposit is 25% of your booking total (the villa plus any paid airport pick-up). Free cancellation until 30 days before arrival (60 days for stays touching 20 Dec to 4 Jan). Your deposit is refunded in full.

We refund the deposit in the same currency, to the card you paid with, through OnePay. We absorb the card fee. “How we refund” below says when it reaches you.

After that date we keep the deposit, and the most you can lose is the deposit. If you cancel, the balance is never owed.

You can change your dates once, free, up to 7 days before arrival, to new dates within 12 months, subject to availability. Your deposit carries over, and the rate for the new dates applies. Changing your dates never moves or extends your free-cancellation date: it stays the date it was for your original dates. Any difference in price is settled in the balance on arrival.

We will tell you as soon as we know. You choose a full refund of everything you paid, or new dates.

If your government officially advises against all travel to Sri Lanka for your dates, you can move to new dates within 12 months or, if no new dates suit you, have a full refund.

If you do not arrive, we keep the deposit. Nights you do not stay, if you leave early, are not refunded.

Free cancellation up to 2 days before arrival. After that, the first night is charged. Nothing is taken when you book.

A 25% advance secures the room and is not refundable. You can change your dates once, free, up to 7 days before arrival, subject to availability.

• We start every refund within 2 working days of agreeing it.
• We refund in the same currency, for the full amount you paid. We absorb the card fee.
• OnePay returns the money to the card you paid with, usually within 3 to 5 bank working days. Your bank may take longer to show it.

Message us on WhatsApp on +94 77 462 1886 or email info@tranquilescapevilla.com. Quote your reference code and the name on the booking.

We provide stays and services, not physical goods, so there are no returns.

Experiences are paid to the partner on the day, as quoted, not through us. A partner’s own terms decide any refund for the activity.

We recommend travel insurance that covers cancellation.