Privacy policyPrivacy policy

We decide how the information on this page is used. We are Tranquil Escape Villa, registered in Sri Lanka, BR no. 25827019, 25B, Nakanda Road, Nalagasdeniya, Hikkaduwa 80240, Sri Lanka. Email info@tranquilescapevilla.com. WhatsApp on +94 77 462 1886.

• Your WhatsApp number, your name and the messages you send us.
• Your email address and what you write, if you email us or use the form on our Contact page.
• Your booking details: dates, number of guests, children’s ages, how you are arriving and any meals you plan.
• For foreign guests, passport details, collected at check-in and kept as photos on a phone.
• Room bookings are made on our booking page, run by Little Hotelier (SiteMinder), which holds the details you enter there.
• Payments are processed by OnePay. OnePay tells us whether a payment went through. We never see or keep card details.
• Only if you accept cookies: Google Analytics, Google Ads and the Meta Pixel.
• Every WhatsApp message from this website carries a short reference code (for example TE-MA-5KG2). It tells us which kind of link brought you to us, not who you are.

The price is worked out in your browser. When you tap “Send on WhatsApp”, your WhatsApp app opens with a message you can read and edit before sending. Nothing is sent to us until you send it.

• To answer you, hold your dates and look after your booking. We use your WhatsApp and email messages to answer you and to manage bookings, and for nothing else.
• To take your payment and to check you in, including the guest registration we are asked to keep.
• To reply to the form on our Contact page. It is sent to us by email and is not stored on this website.
• To learn which adverts and pages bring guests to us, only if you accept cookies.

We never sell your information.

Only the services that help us run the stay: WhatsApp (Meta), Little Hotelier (SiteMinder), OnePay, Resend (which delivers Contact form emails), Cloudflare, Inc. (which hosts this website) and, if you accept cookies, Google and Meta. Each handles data under its own terms. Some of them handle it outside Sri Lanka.

When you first arrive, nothing is stored on your device and no tracking tag loads. We ask first, with two equal buttons, “Accept” and “Decline”. Google Analytics, Google Ads and the Meta Pixel load only if you choose “Accept”, and you can change your mind any time in “Cookie settings” at the foot of every page.

The only thing we store after you choose is your choice and the day you made it, for 6 months, so we do not ask you again on every page. It holds no identifier. If you choose “Decline”, that is all we store, and nothing is tracked. If you choose “Accept”, your browser also keeps short notes of how you found us (for example, which advert and its campaign name): the first for up to 90 days, the latest until you choose “Decline” or clear your browser data, and the reference code of your visit until you close the tab. When you message us, we see only which kind of link brought you.

• Passport photos are deleted 30 days after check-out, unless the law requires us to keep them longer.
• Everything else we keep for as long as we need it to look after your booking and keep our records, and for as long as the law requires.

We never see or keep card details. This website is served over an encrypted connection (HTTPS), and it stores no guest data on its own server.

You can ask us to show you what we hold about you, to correct it, to delete it, or to stop using it for something you agreed to. Email info@tranquilescapevilla.com with your name, your reference code if you have one, and what you would like us to do. We confirm in writing when it is done. We follow Sri Lanka’s Personal Data Protection Act, No. 9 of 2022, and UK and EU data protection law where it applies to you. If you are unhappy with how we handle your information, you can also complain to the data protection authority where you live (in the UK, the Information Commissioner’s Office).

Bookings include children’s ages. We use them only to place your group in the rooms and to price the stay.

The date at the top shows the last update.